Assertive Skills
The course is designed to allow participants to practice the skills of being assertive in a variety of situations thereby dramatically improving their confidence. Read More…
Appraisal Skills
The course is designed to allow participants to practice the skills of being assertive in a variety of situations thereby dramatically improving their confidence. Read More…
Coaching Skills
This course is designed to provide practical experience of developing individuals using a coaching approach. Read More…
Communication Skills
This course is designed to enable the participants to improve how they communicate and interact with others. Read More…
Conflict Management
The overall purpose of the workshop is to develop the skills and confidence of the participants to deal more effectively with aggressive behaviour from others at work. Read More…
Creative Problem Solving
This course is designed to equip managers with the necessary skills to solve problems effectively and make the right decisions for the organisation. Participants will be encouraged to bring with them an issue that they are currently facing that they can work on during the day. Read More…
Customer Service Excellence
Pleasing customers is crucial to the success of any business and this course is designed to equip front line staff with the essentials of providing exceptional customer service. Read More…
Decision Making
This course is designed to improve the confidence and capability of the participants to make the right choices and decisions. Read More…
Facilitation Skills
This course is designed to equip participants with the essential skills for facilitating meetings and teams. Read More…
Sales Skills
To see the selection of Sales courses we offer please. Read More…
Finance for non Financial Managers
This course is aimed at managers who need to improve the way they manage finances (budgets, cash flow, profitability), in their area of responsibility. Read More…
Giving and Recieving Feedback
This course is designed to provide participants with the skills and confidence to both give and receive feedback effectively to others in the organisation (e.g. boss, peers, and subordinates). During the module the participants will be expected to give and receive feedback from each other. Read More…
Improving Impact and Influence
The course is designed to allow participants to examine their approach to others, particularly how they interact with, and influence individuals both internally and externally to their organisation. Read More…
Interviewing Skills
This course is designed to develop practical skills in planning and conducting a range of interviews from recruitment to disciplinary interview.Read More…
Leading Teams
This course is designed to act as both an introduction to leadership for newly appointed managers as well as a refresher for more experienced managers. Read More…
Managing Discipline and Grievance
This course is designed to develop practical skills in managing work place discipline and grievance. The course uses actual cases as learning examples and encourages participants to discuss the disciplinary issues that they currently face. This module is linked with your own HR procedures. Read More…
Managing Diversity
This course is aimed at managers to raise awareness about the importance of Diversity in organizations today. It is designed to give a broad overview of their management role and responsibilities in creating a positive working environment. Read More…
Negotiation Skills
This course is designed to equip participants with the essential skills for effective negotiations both internally and externally to their organisation. Read More…
NLP
This course is designed as a taster for anyone that would like to experience NLP and gain insight into how it can help them. Read more…
Performance Management
This course is designed to help participants improve business results through effectively managing individual performance and development in the workplace. This module is linked with your HR policies and procedures. Read More…
Personal Effectiveness
The course is designed to enable the participants to become aware of their personal preferences and behaviour and how this impacts on their effectiveness. In addition, the participants will examine how they spend their time and identify how they can be more effective. Read More…
Presentation Skills
This course is designed to develop practical skills in planning, designing and delivering effective presentations to the business standard. Read More…
Stress Management
The course is designed to raise awareness of issues relating to stress in the workplace and how to manage stress in oneself and others. Read More…
Team Briefing
This highly participative course reviews the benefits of communicating the corporate message through well prepared and clearly defined team brief. Read More…
Target Setting
This course is designed to help the participants set clear and unambiguous targets. This course is very effective when run in conjunction with a team development event. Read More…
Team Working
This course is designed to help managers develop more effective and productive working relationships both in their teams and across the organisation. Read More…
Train the Trainer
The course is designed as an introduction for Managers who have to deliver training sessions as part of their job role. Read More…